Guides

Creator Guide

Onboarding, listing, shipping, and getting paid

On this page

  • Getting started
  • Account and onboarding
  • After approval
  • Creating listings
  • FanVault AI
  • Shipping and fulfillment
  • Payouts and fees
  • FAQ

1. Getting started

You need an invite to sell. Two ways to get access:

  • Creator invite link — Open the link with a code, confirm, then sign up (email or OAuth).
  • Referral code — Already have an account? Use the fan-to-creator page and enter a valid code.

After email verification you’re sent to onboarding.

2. Account and onboarding

Four steps, in order:

  1. Profile — Display name, username (profile URL), phone, image, bio. Sets you as a creator.
  2. Social links — Platform + URL for each. Optional: mark content as NSFW.
  3. Payouts & ship-from — US address for labels and payouts. Validated (state, ZIP). Skip and add later in Dashboard → Settings → Shipping.
  4. Confirmation — Application submits automatically. Under review until approved. No auctions until then.

3. After approval

Before creating auctions:

  • Connect Stripe — Dashboard → Payment. Complete Connect onboarding. Payouts go to this account. Required for auctions.
  • Ship-from address — If you skipped it: Dashboard → Settings → Shipping. Used for all label generation.

4. Creating listings

Auctions

  • Dashboard → Create Auction. Wizard: title/description, media, pricing (starting bid, reserve, buy-now), schedule, shipping tier (light / medium / heavy / custom).
  • International shipping — Optional per listing: “Offer international shipping.” You can set item origin country and HS tariff code for customs; helps with label generation and delivery.
  • Save as draft, then schedule or publish. Requires approval + Stripe connected.

Drops

  • Simpler form: title, description, price, quantity, image, optional video. For fixed-price, multi-quantity.

5. FanVault AI

Manage your store on the go

  • Go to Dashboard → FanVault AI to connect your Telegram account by scanning the QR code or clicking the deep link.
  • Draft Listings: Just send a photo of your item to the FanVault bot, and our AI will automatically draft a title and listing flow for you.
  • Quick Actions: Use commands like /create, /update, /messages, and /report to natively manage your active listings and reply to bidders from inside the chat.

6. Shipping and fulfillment

Ship-from (Dashboard → Settings → Shipping) is used for every label. When you make a sale:

  1. Order shows in Dashboard → Orders.
  2. Buyer adds or confirms shipping (auctions: after winning).
  3. You generate the label (Shippo). Domestic US and international are supported.
  4. Mark shipped; tracking is saved and buyer is notified.

Shipping fees are per listing; platform keeps them. You get item price minus platform fee.

International shipping

  • If you turned on “Offer international shipping” for a listing, buyers in supported countries (e.g. US, Canada, UK, Mexico, Australia, and many more) can purchase. Shipping cost is calculated at checkout.
  • Labels are generated with the correct carrier and customs (DDU — Delivered Duty Unpaid: buyer is responsible for duties/taxes in their country).
  • Item origin country and HS tariff code (when you set them on the listing) are used on the customs form for smoother delivery.

7. Payouts and fees

  • Fees — You pay 12.9% (or 2.9% with referral waiver). Buyer pays 5% + shipping. Platform keeps shipping revenue.
  • Payouts — After payment, funds go to your Stripe account on Stripe’s schedule.
  • Referrals — Your code is in the dashboard. Referred creator onboards + lists first auction → you get 1 month at 2.9%. Waivers stack up to 12 months.

8. FAQ

How long does approval take?
Team reviews; you’re notified when approved.
Why connect Stripe?
We pay you through Stripe Connect. Required to create auctions.
International shipping?
Optional per listing. Turn on “Offer international shipping” in the wizard; you can set item origin country and HS tariff code for customs. We support many countries (e.g. US, Canada, UK, Mexico, Australia, and more). Buyers in those countries see your listing and get a calculated shipping rate; you get one international-capable label (DDU) when you generate it.
Buyer didn’t add shipping?
Order waits for address; we may remind. Need help → support@fanvaultshop.com.
Change profile or ship-from?
Profile: Dashboard → Profile. Ship-from: Dashboard → Settings → Shipping.
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