Guides

Fan Guide

Account, discover, bid, buy, and orders

1. Account

  • Sign up with email/password or a login provider (e.g. Google). Verify email when prompted.
  • Sign in or sign up from the site or footer Sign In link.
  • To sell as a creator you need an invite/referral code; otherwise you’re a fan (buyer).
  • Update profile and preferences in Account Settings (footer when signed in).

2. Browsing and discover

  • Discover — Browse active auctions and drops. Search and filter by category.
  • Click a creator’s name or profile for their storefront and listings.
  • Follow creators to keep up with their items.

3. Bidding

Proxy bidding

  • You enter your max bid. Current Bid = second-highest + increment (your max is never shown).
  • If someone outbids your max, you can bid again. Winner at the end pays the current bid.

Anti-snipe

Bids in the last couple of minutes can extend the end time so others can respond.

Saved payment method required. Details: How Bidding Works.

4. Buying

  • Buy Now — Checkout: payment + shipping. Total (item + 5% fee + shipping) shown before confirm.
  • Won an auction — After it ends: Dashboard → Orders → open order → add or select shipping. Then complete payment.
  • Guest checkout — Short path; we may prompt for an account after so you can track the order.

5% buyer fee + shipping; all shown before you confirm.

5. Orders and shipping

  • Dashboard → Orders — Status, tracking (when shipped), add/update shipping for won auctions.
  • Dashboard → Shipping — Save multiple addresses (US and international); choose at checkout or when adding shipping to an order. Set a default for quick checkout.
  • Mark as delivered when you receive the item (if applicable).

International shipping

  • We ship to many countries (e.g. US, Canada, UK, Mexico, Australia, and more). If your address is outside the seller’s country, the listing must offer international shipping.
  • At checkout you may see a notice that delivery is DDU (Delivered Duty Unpaid): you are responsible for any customs, duties, or taxes in your country. Shipping cost shown is for delivery only.
  • On the payment page, select your country and enter the same address as in your FanVault profile so the order and label are correct.

6. FAQ

Refunds?
Generally final. Exceptions (e.g. non-delivery) via support. Terms of Service; contact support@fanvaultshop.com with evidence.
Why add shipping after winning?
We collect your address after you win. Orders → order → Add shipping.
International orders and customs?
We ship to many countries. International shipments are DDU: you may owe duties or taxes in your country; the seller is not responsible. Add your international address in Dashboard → Shipping and select it (or enter it) at payment.
Update payment method?
Dashboard → Payment or Account Settings.
Contact for help?
support@fanvaultshop.com
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